ion Water Management Purchase & Return Policy
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Items Purchased

You are purchasing only what is in the description and what is pictured in the photos (if
applicable), unless stated otherwise. If it is not listed in the description or package item list and
you do not see it in the photos provided then it is not included. Some pictures were taken from
the earlier version of the product and do not correspond to the latest version of the product.
Please do not assume anything about an item. If you are unsure about something, e-mail us
before you purchase.
Payment must be received before item will be shipped. Product availability is not guaranteed
after 10 days. If you, for some reason, cannot pay within 10 days, please notify us of your
situation. If after 10 days we have not received payment without notification we will resell the
item.

Compatibility

Compatibility of any product is the purchasers' responsibility. Please read the product
description carefully. All the information we have about this item is listed on the website. Links
are provided to the manufacturer where applicable and more are added as this site is improved.
We do not warrant the accuracy of this information as we are not the author. If you have any
questions about this product please visit the manufacturer's web site or call their customer
service before placing your order. If after talking to the manufacturer you are still confused,
please e-mail us.

Warranty/Return

All sales are final unless they are found to be damaged or defective. New items are covered by
the warranty carried direct with the manufacturer. In certain circumstances, a manufacturer may
require a products warranty to only be processed direct with the manufacturer. If the item you
have ordered is defective, contact us within the 30-day warranty period and we will replace the
defective item for you. In the event that a suitable replacement is not available, a refund will be
issued in the form of the original payment method

Specific terms are

  • For replacement, merchandise must be returned within 14 days of receipt and in the
    original packaging accompanied with packing slip.
  • Returned items must not have any signs of abuse or intentional damage. We carefully
    inspect returned items upon receipt before issuing refunds, credits, or exchanges.
  • All returned products found to be non-defective upon inspection will be subject to a return
    shipping charge.
  • Merchandise should be carefully packed and insured for the full purchase price and
    shipped via traceable means.
  • No returns will be accepted if the original packaging is damaged and/or missing
    accessories for the defective products
  • Short-shipments, DOA (Dead On Arrival) and Deviations from order products must be
    reported within 5 days from delivered date.
  • Buyer is responsible for all return shipping charges.
  • A refund may be issued if replacement is not available.
  • Returns may be subject to a 15% restocking fee.
  • All defective products will be replaced within the appropriate warranty period.
  • We are not responsible for any losses in the mail while returning returned merchandise.

Return Procedure

Please send an email to Sales@ionwm.com to obtain a Return Merchandise Authorization
(RMA) number. Merchandise should be carefully packed to prevent any losses or damages in
transit. Merchandise must be sent back in the original packaging with the original packing slip
and displaying the appropriate RMA number. All RMA numbers are valid for fourteen (14) days
from their original date of issue. Returned packages not displaying an RMA number or
displaying an invalid or expired RMA number will not be accepted.